1. Camera and Recording Device Warranty:
● Duration: All cameras, NVRs (Network Video Recorders), and DVRs (Digital Video Recorders)
are protected by a comprehensive 2-year back-to-base manufacturer warranty.
● Coverage: This warranty ensures that any manufacturing defects encountered during normal use
will be rectified by us. This may involve repairing or replacing the defective unit.
2. Hard Disk Drives Warranty:
● Duration: Hard disk drives integrated into our devices or sold separately have a 2-year warranty.
● Coverage: The warranty pertains to issues arising from manufacturing defects or failures under
normal usage conditions.
3. Firmware Policy:
● Unauthorized Firmware: Installing unauthorized or third-party firmware on your device will
immediately void its warranty.
● Recommendation: Always use official firmware releases from the CCTV.lk website to ensure
compatibility and security. If you’re unsure about firmware updates or need assistance, please get
in touch with our support team.
4. Exclusions:
● Power Surges: Damages incurred due to voltage fluctuations or power surges are not covered
under our warranty.
● Improper Installation: The warranty does not cater to damages or malfunctions arising from
incorrect installation procedures. We recommend using a qualified technician for installation.
● Incorrect Parts Fitting: Our warranty is designed to address manufacturing defects and does
not cover issues due to the wrong assembly or addition of parts not designed for the specific
model.
5. Making a Warranty Claim:
● Claim Period: Any claims under this warranty must be initiated within the stipulated 2-year
period, counting from the date of purchase.
● Documentation: Always keep your purchase receipts or order references safe. They will be
required to validate your claim. If you cannot provide proof of purchase, we may be unable to
process your claim.

Refund, Return, and Cancellation Policy for Nekzone Solutions Pvt Ltd

Welcome to the Refund, Return, and Cancellation Policy page of Nekzone Solutions Pvt Ltd, operating through our website, cctv.lk. We are committed to ensuring the satisfaction of our customers. Please read the following policy carefully to understand how we handle refunds, returns, and cancellations.

Refund Policy

Eligibility for Refund:

Defective or Damaged Products: If the product you received is defective or damaged upon arrival, you are eligible for a refund.

Incorrect Product: If you received a product different from the one that you ordered, you are eligible for a refund.

Service Issues: If a service provided by us does not meet the agreed-upon specifications or expectations, you may be eligible for a partial or full refund, subject to our discretion and evaluation.

Refund Process:

• To initiate a refund, please contact us at info@cctv.lk with your order number, details of the product, and the reason for the refund request.
• Our team will review your request and, if approved, will process the refund to your original method of payment within a certain number of days.

Return Policy

Time Frame:

• Returns must be initiated within 7 days of receiving your product.

Condition of Returned Products:

• Products must be returned in their original condition, with all original packaging, accessories, and manuals.

Return Process:

• To initiate a return, contact us at info@cctv.lk with your order number and details of the product.
• You will be provided with return instructions and, if applicable, a return shipping label.

Restocking Fee:

• A restocking fee may apply to some returns, depending on the condition of the product returned.

Cancellation Policy

Order Cancellation:

• Orders can be canceled within 24 hours of placement without any charge.
• If you wish to cancel an order after 24 hours, please contact us as soon as possible. If the order has not been shipped, we will attempt to cancel it without any fees. However, if the order has already been shipped, it will be treated as a return.

Service Cancellation:

• For cancellation of services, please contact us at least 48 hours before the scheduled service time. Cancellations made less than 48 hours before the scheduled time may incur a cancellation fee.

General Terms

• Refunds, returns, and cancellations are subject to the terms and conditions of Nekzone Solutions Pvt Ltd.
• We reserve the right to modify this policy at any time, so please review it frequently.
• If you have any questions or concerns about our Refund, Return, and Cancellation Policy, please contact us at [support@cctv.lk] or call our customer service line.

Thank you for choosing Nekzone Solutions Pvt Ltd for your security solutions. We are dedicated to providing you with quality products and services.