At CCTV.LK, our relationship with our clients extends far beyond the point of sale. Our dedication to your
security doesn’t end when you leave our showroom or website; it’s just the beginning.
Need Assistance? We’re Here to Help!
Whether you’ve encountered a hiccup during installation or require advanced troubleshooting, our
in-house team of expert security technicians is at your service. Here’s how we can assist you:
24/7 Support Line:
Our hotline is available round-the-clock to ensure that you have access to immediate assistance
whenever you need it. Simply call us at +94 71 8000 300, and a knowledgeable member of our team will
guide you through your concerns.
Email Support:
Prefer to detail your issue in writing? Send us an email at info@cctv.lk. Our technical support staff will
review your situation and provide detailed instructions or solutions to address your needs.
Online Support Form:
For less urgent inquiries or to schedule a service, fill out our online support form available on our website.
Our team will respond promptly and coordinate with you to resolve your issues efficiently.
Remote Assistance:
In many cases, issues can be resolved remotely. Our technicians can guide you through troubleshooting
steps or, where possible, access your system remotely to make necessary adjustments.
On-Site Technical Service:
Should the problem require in-person expertise, we offer on-site technical support. Our skilled technicians
will visit your location, bringing with them the necessary tools and knowledge to resolve any issue.
Resources at Your Fingertips
Installation Guides:
Our comprehensive installation guides are designed to walk you through the process step-by-step.
Available for download on our website, these guides complement our technical support services.
FAQs:
Many common issues have simple solutions. Our Frequently Asked Questions (FAQs) section addresses
typical scenarios that you may encounter, offering quick fixes and advice.
Product Manuals:
Lost your manual? No worries! Find digital copies of all our product manuals on our website, providing
you with detailed information on installation, operation, and troubleshooting.
Tutorial Videos:
We believe in empowering our customers. Our library of tutorial videos covers a broad range of topics
from basic setup to advanced configurations.
Committed to Your Peace of Mind
Our technical support is a reflection of our commitment to you and your safety. At CCTV.LK, we don’t just
provide products; we deliver solutions and support to ensure that those solutions remain effective and
reliable.
We’re Only a Call or Click Away
Remember, no matter your technical challenge, we have the resources and the expertise to help you
overcome it. Let us know how we can assist you today.
Contact our Technical Support Team:
● Phone: +94 71 8000 300
● Email: info@cctv.lk
Partner with CCTV.LK for uninterrupted safety and unrivaled support